Refund and order cancellation policy

What you are buying

“Full access” is an entirely digital product: a software key that unlocks the practice tooling on this website. No physical goods are shipped.

The price is USD 10.00 and the payment is one-time — not a subscription. Nothing renews or recurs automatically.

The sale is made through Paddle.com, which acts as the Merchant of Record and issues your receipt. The price is tax-inclusive: you pay exactly the amount shown. If your card is not in USD, your issuing bank converts it at its own rate on the day.

Delivery

Delivery is instant and automatic. As soon as the payment is confirmed, your access key is shown on screen and stored in that browser.

If the payment succeeded but you did not see the key, open the “Activate” page — the incomplete order is recovered automatically and the key is re-issued. If that still fails, email us.

Cancelling an order

Until you confirm the payment you may close the payment window at any moment. Nothing is charged and no order is recorded.

Because delivery is instant, cancellation is not meaningful after the payment completes; such a request is handled as a refund request.

Refund conditions

Within 14 calendar days of purchase you get a full refund, no questions asked.

This applies both to an unused key and to a key you have already activated — using the product does not forfeit your right to a refund.

Duplicate charges (one key paid for twice) are refunded without any time limit.

After the 14 days, a refund is issued if a technical fault on our side prevented you from using the product.

How to request a refund

Email info@iequity.co with the subject “Refund”. Include the email address or transaction reference used at payment and the approximate purchase date. That is all — no form and no further documents are required.

Requests by phone are also accepted, but we prefer email so that there is a written record.

Timing and method

We review and approve requests within 3 business days at the latest.

Refunds are always made to the same payment method and the same card used for the purchase. We cannot refund to a different card or account.

Once we submit the refund, it usually takes 5–10 business days for the amount to appear on your card statement. That window is controlled by your card issuer, not by us.

No fee is deducted — the full amount is returned.

Effect of a refund

When a refund is issued the access key is revoked and the paid tooling stops working on the activated devices.

The free content — every question with its correct answer and explanation — remains available exactly as before.

Contact

iEquity AI LLC · info@iequity.co · +374 96 600888

Apt 3, 22 Komitas Ave, Arabkir 0012, Yerevan, Armenia